Privacy policy

1. Who we are

This website is operated by Harnwell & Son Ltd, a family-run butcher’s based at:

Harnwell & Son Ltd
14 High Street
Haddenham
Ely
CB6 3XA
United Kingdom

Company number: 07714034

ICO Registration Reference: ZC041743

We provide fresh meat and produce to local customers via a click-and-collect service and telephone/in-person orders only.

For all privacy enquiries, or to exercise your data protection rights, you can contact us at:
Email: harnwell.07@btinternet.com
Post: Data Protection, Harnwell & Son Ltd, 14 High Street, Haddenham, Ely, CB6 3XA, United Kingdom

Harnwell & Son Ltd is the data controller of your personal information.

Last updated: 14 November 2025

2. What this policy covers

This Privacy Policy explains how we collect, use and protect your personal information when you:

  • Place an order through our website
  • Place an order by phone or in person
  • Create an account on the website
  • Contact us by email, phone or in person
  • Sign up for our email updates

We only collect the information we genuinely need to provide our services and comply with UK law.

3. The personal information we collect

We collect the following types of information depending on how you interact with us.

3.1 Order and contact details

When you place an order online, by phone or in person, we collect:

  • Name
  • Contact details (phone number and/or email address)
  • Collection date and time
  • Order details
  • Address where required (for payment verification or agreed delivery)

3.2 Account information

If you create an online account, we collect your login details and order history.

3.3 Payment information

Payments are processed securely by Shopify and its payment providers.
We do not store full payment card numbers or card security details.

3.4 Communications

Information you provide when you contact us (e.g. name, enquiry details).

3.5 Website and device information (Cookies and similar technologies)

When you visit our website, we may collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site

We use essential cookies to make the website and checkout work properly, for example:

  • Allowing items to stay in your basket
  • Keeping you logged in to your account
  • Completing secure checkout and payment

We do not use advertising cookies or sell customer data.

If we use analytics cookies, they are set only with your consent and help us understand how the website is used in an anonymised way. For more information, please see Section 9: How we use cookies.

3.6 Paper order sheets

For telephone and in-person orders, we may write down necessary details on an order sheet, which is securely stored and destroyed once no longer needed.

4. Where we get your personal information

  • Directly from you
  • Automatically from your device when you use the website
  • From service providers such as payment processors

5. How and why we use your personal information

We use your personal information:

  • To process your orders and provide our services (contract basis)
  • To respond to your enquiries and manage your account (contract / legitimate interests)
  • To send marketing emails if you have opted in (consent)
  • To keep our business and website secure (legitimate interests / legal obligation)
  • To comply with UK law (legal obligation)

We do not use your data for online advertising.

6. Who we share your personal information with

When necessary, we share your information with:

  • Shopify (website hosting and checkout)
  • Payment providers
  • Email and IT service providers
  • Delivery partners (if required)
  • Professional advisers
  • UK authorities where legally required

We do not sell your data.

7. Our relationship with Shopify

Our website is hosted by Shopify. Shopify may process your personal information when you place an order or interact with the site. Shopify is responsible for its own privacy practices:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

8. How long we keep your information

Type of Data Typical Retention Reason
Online + in-shop order records Up to 6 years Accounting & legal obligations
Paper order sheets Short time, usually 3–6 months Operational fulfilment only
Marketing contact data Until you unsubscribe or become inactive Consent-based marketing

Once no longer needed, data is deleted or anonymised.

9. How we use cookies

Cookies are small files placed on your device to help the site function properly.

We use:

✔ Strictly essential cookies

These are needed for:

  • Shopping basket and checkout
  • Secure login and account functions
  • Keeping the site safe and working properly

These cookies do not require consent and cannot be turned off without affecting site functionality.

Optional performance/analytics cookies

We may use anonymised analytics to understand how visitors use our website and improve it.
These cookies will only run if you give your consent through our cookie banner or settings.

No tracking or advertising cookies

We do not use:

  • Third-party advertising cookies
  • Behavioural tracking
  • Data sales or ad networks

If you want to manage cookies, you can adjust your browser settings or use the choices provided in our cookie banner.

10. International transfers

Shopify may transfer personal data outside the UK. Where this happens, appropriate safeguards are used.

11. How we protect your information

  • Access controls & secure passwords
  • Secure payment processing
  • Staff training and limited access to data
  • Secure storage and shredding of paper records

No system is completely secure, but we take reasonable steps to protect personal data.

12. Your rights

You can request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information (in certain circumstances)
  • Restrict or object to how it is used
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing at any time

Email: harnwell.07@btinternet.com

You also have the right to complain to the Information Commissioner’s Office: www.ico.org.uk

13. Third-party links

Our website may link to other sites with their own privacy practices.

14. Changes to this policy

We may update this policy from time to time. Any updates will be posted here with a revised “Last updated” date.